Description
Performing regular maintenance is important in maintaining good site health and security.
The Pixel Express will carefully perform maintenance on your site once a month and apply any compatible updates that are available in your WordPress dashboard.
Updates are released when plugin and theme authors update their code for every new WordPress version release, even the minor ones.
They are also constantly updating them to work with other WordPress plugins, to fix bugs, and to meet the needs of third-party services.
FAQ
Why does The Pixel Express use recurring subscriptions?
We encourage you to remain a subscriber because plugins, themes and server environments require continuous ongoing development to keep up with WordPress core versions.
Will payments automatically renew each month?
Yes. If you change your mind, they are easy to cancel by logging into your account dashboard on this website. We sell 100% risk-free recurring subscriptions: if the subscription renews, and you did not want it to, we will give you a refund. Refunds must be requested within 14 days. Request a refund
Can I change my subscription to manual renewal payments?
Yes. You can manage your subscription in your account dashboard.
What is the refund policy?
You are fully protected by our 100% no-risk guarantee. If you don’t like this service over the next 14 days, then we will happily refund 100% of the first payment. We also offer refunds for subscription renewals. If you had intended to stop your subscription and forgot, contact us within 14 days of the renewal. Contact us for a refund.
What happens if I don’t renew my subscription?
Your website will be removed from our maintenance schedule and it will no longer receive updates.
Does this subscription include third-party plugin license renewal costs?
No. You will need to renew these plugins directly with the plugin provider. We can help if you are not sure. We will advise you if a plugin license needs to be renewed and paid for.
What happens if I don’t pay to renew my plugin licences?
You can continue using the plugin even after your subscription expires. However, after your subscription expires, you will lose access the plugin support team. Also, you will not receive any more updates. These updates contain security and bug fixes, as well as new features.
Why can I still see available updates in my WordPress dashboard screen?
Updates are released everyday. So you will see badges between scheduled monthly maintenance.
Can I enable automatic updates for plugins and WordPress.
Yes*, however it is a risk on larger sites. This is a relatively new feature that can be enabled via the WordPress dashboard. If enabled, plugins and WordPress will be automatically updated soon after release.
*Warning: Extensions of major plugins like Woocommerce should be updated in a specific order to ensure no loss of functionality or site crashes. If this is the case or if you are not sure, we recommend not enabling automatic updates unless you have regular backups available for restoring if your site crashes or stops working properly.